The Collectives B.V., with its registered office at Sarphatistraat 195-H, 1018 GH Amsterdam and its showroom at Elandsstraat 111, 1016 RX Amsterdam, is responsible for the processing of personal data described in this privacy statement.

Contact

The Collectives B.V.
Sarphatistraat 195-H
1018 GH Amsterdam
The Netherlands
+31 (0)6 51 25 02 51
contact@thecollectives.amsterdam
Chamber of Commerce: 75105314

For any question about the processing of your personal data—including access, correction, deletion or objection—write to contact@thecollectives.amsterdam.

The personal data we process

We process your personal data because you use our services and because you provide that data to us yourself.

• First and last name
• Date of birth
• Address details
• Telephone number
• Email address
• Sizes and fit preferences
• Payment details, insofar as these are needed to process a payment or a security hold
• The outcome and date of an identity check, where one is required for a booking
• Your bookings, orders, credit balance and service appointments
• Correspondence with us
• IP address, browser and device type
• Your activity on our website
• Any other personal data you actively provide, for example by creating an account or writing to us

We do not receive or store your full card number or bank account number. Payments and security holds are handled by our payment provider.

Data concerning minors

Our website and services are not intended to collect data about visitors under the age of 16, unless they have permission from a parent or guardian. We cannot check a visitor’s age.

If you believe we have collected personal data about a minor without that permission, write to contact@thecollectives.amsterdam and we will delete it.

Why we process personal data, and on what basis

Purpose	Data	Legal basis
Performing your rental, purchase or service booking	Name, address, contact details, sizes, booking and order details, payment details	Performance of the contract
Managing your membership and credit balance	Name, contact details, membership details, credit balance	Performance of the contract
Offering and maintaining an account	Name, email address, username, password, user ID	Performance of the contract
Handling payments, security holds and outstanding amounts	Name, payment details, order details	Performance of the contract
Verifying identity before a first booking of a high-value piece	Electronic identification data, name, date of birth	Performance of the contract, and our legitimate interest in protecting irreplaceable pieces
Delivering and returning pieces	Name, delivery address, contact details, shipment details	Performance of the contract
Handling complaints and questions	Name, contact details, order details, content of the complaint	Performance of the contract
Invoicing and financial administration	Name, address, invoice details, order details	Legal obligation
Sending our newsletter	Name, email address	Consent
Informing you about changes to our services	Name, email address	Legitimate interest in keeping members informed
Improving the website and our range	Browsing behaviour on our website, in aggregated form	Legitimate interest in a functioning website
Handling job applications	Name, contact details, CV, motivation	Legitimate interest in filling a vacancy

Where we rely on consent, you may withdraw it at any time. Where we rely on a legitimate interest, you may object at any time.

We will update this statement before we introduce any form of marketing tracking, such as retargeting or advertising cookies, and we will ask for your consent before placing the cookies such tracking requires.

Automated decision-making

We do not make decisions with significant consequences for individuals on the basis of automated processing without human involvement.

How long we keep personal data

We do not keep your personal data longer than necessary for the purposes for which it was collected.

Data	Retention period
Financial and tax administration, including invoices	7 years, on the basis of the statutory retention obligation
Bookings, orders and rental history	For the duration of your membership and 7 years thereafter, as part of the financial administration
Account data	For as long as your account exists, and deleted within three months of closure
The outcome of an identity check	For the duration of your membership and twelve months thereafter. We do not keep a copy of any identity document
Complaints and correspondence	2 years after the matter has been resolved
Newsletter subscription	Until you unsubscribe
Website statistics	No longer than 14 months
Job applications	4 weeks after the procedure ends, or one year with your consent

Sharing personal data with others

We share personal data with others only where this is necessary to perform our contract with you, to comply with a legal obligation, or where you have given us permission.

We work with the following processors, each of which processes personal data on our instructions and under a processing agreement:

• Our website and shop environment, including hosting
• Our payment provider, for payments, refunds and security holds
• Our carriers, for delivery and returns
• Our inventory and member administration
• Our customer relationship system
• Our email and newsletter provider
• Our styling tools, insofar as these use your sizes and preferences to make recommendations

We do not sell personal data.

Cookies

We use functional cookies, which are necessary for the technical operation of the website and for your convenience, and analytical cookies that we have configured so that they do not intrude on your privacy.

We do not use tracking or advertising cookies. If that changes, we will update this statement and ask for your consent before placing such cookies.

You can refuse cookies by setting your browser so that it no longer stores them, and you can delete information already stored through your browser settings.

Your rights

You have the right to access, correct or delete your personal data. You can do much of this yourself through My Account.

You also have the right to withdraw any consent you have given, to object to the processing of your personal data, and to request that we transfer your data to you or to another organisation you name.

Write to contact@thecollectives.amsterdam with a specific request. To make sure the request comes from you, we may ask you to confirm it from the email address registered to your account, or to answer a question about your account. We will never ask you to send us a copy of your identity document.

We respond as quickly as possible, and in any event within four weeks.

You also have the right to submit a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, at autoriteitpersoonsgegevens.nl.

How we protect personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

If you believe your data is not properly protected, or if there are indications of misuse, write to contact@thecollectives.amsterdam.

This statement was last updated on 1 September 2026.