Everything you need to know about delivery and returning a purchase. Looking for information about a rental? Please read our Rental Policy.

If anything is unclear, write to us at contact@thecollectives.amsterdam. We would rather explain it beforehand than leave you wondering.

Shipping

Where we deliver

We currently deliver within the Netherlands.

Carriers

We ship with PostNL and DHL. You can choose your preferred carrier at checkout. There is no price difference between the two.

Shipping costs

Shipping costs are shown at checkout before you place your order.

Every shipment is insured while in transit. This is not optional: many pieces in our collection are difficult or impossible to replace, and insurance protects both you and us if something goes wrong during delivery.

Delivery dates

Order before 2pm on a working day and we will dispatch your order the following working day.

For rentals, your piece is scheduled to arrive on the delivery date you selected when booking. You will receive tracking information as soon as the shipment has been handed to the carrier.

Although we carefully plan every shipment, delays caused by the carrier may occasionally occur. If your tracking information does not update or your parcel has not arrived, contact us so we can investigate it with the carrier.

Personal collection or delivery

The most valuable pieces in our collection are not shipped by parcel carrier. These pieces must either be collected from our showroom or, when available, can be delivered personally within the Amsterdam area.

If this applies to a piece, it will be clearly stated on the product page before you place your order or booking.

If you are not home

The carrier may attempt delivery again or take your parcel to a nearby collection point. Follow the instructions in your tracking information and collect the parcel as soon as possible.

For rentals, the rental period begins on the delivery date selected during booking, even if you are not home or do not collect the parcel immediately.

Returning a purchase

The following section applies to pieces you have purchased, not rented.

Right of withdrawal

You have 14 days after the day on which you receive your purchase to let us know that you wish to withdraw from the purchase, without giving a reason.

After notifying us, you have a further 14 days to return the piece.

You may examine and try on the piece as you would in a physical shop. You are only responsible for any reduction in value caused by handling or use beyond what is necessary to establish the nature, characteristics and fit of the piece.

How to withdraw

You can notify us through:

• The withdrawal button in your account;

• The withdrawal form at [LINK]; or

• An email to contact@thecollectives.amsterdam.

Any clear statement explaining that you wish to withdraw from the purchase is sufficient. Please include your name and order number so we can process your return.

How to return your purchase

Please package the piece carefully and return it to the address provided in the return instructions.

Unless the piece is faulty, damaged upon delivery or different from what you ordered, the direct cost of returning the purchase is yours. We recommend using a tracked and appropriately insured shipping service.

Refunds

We will refund the purchase price and, when you return your complete order, the cost of the least expensive standard delivery method we offered.

Your refund will be issued within 14 days after you notify us of your withdrawal. We may wait until we have received the piece or until you provide evidence that it has been sent back, whichever happens first.

Refunds are made to the original payment method unless you expressly agree to another method.

If you return only part of an order, the original delivery costs are not refunded.

Faulty, damaged or incorrect purchases

If a purchased piece arrives damaged, is faulty or is not what you ordered, contact us as soon as possible at contact@thecollectives.amsterdam.

Please do not arrange a paid return yourself before contacting us. We will provide return instructions and cover the reasonable return costs where the piece does not conform to your order.

This does not affect your statutory consumer rights.